Extension de garantie pour les processeurs Intel Core 13e et 14e Gen

Intel extends warranty on boxed Intel Core 13th- and 14th-Gen processors

Warranty Extension and Microcode Update

Following months of crashing and instability issues affecting its processors, Intel has decided to extend the warranty on its boxed Intel Core 13th- and 14th-Gen processors by an additional two years. This move comes in response to the widespread crashing problems that have impacted all 65W and higher models. An upcoming microcode update scheduled for mid-August aims to address these issues related to excessive voltage, which have been causing PCs to crash unexpectedly during gaming and other tasks.

Return and Replacement

Users with processors that are already experiencing crashes are advised to return their chips for replacement, as the pending microcode update will not resolve issues for affected units. Intel has also mentioned that CPUs exposed to excessive voltage may suffer from invisible degradation or damage, leading to potential errors or crashes in the future. The extended warranty is meant to reassure users worried about the longevity of their processors.

Investigation and Apology

Intel is currently looking into a more straightforward way to identify impacted processors. The company has acknowledged the slow response to the issue and reiterated that Via Oxidation is not the primary cause of the instability problems. Despite having addressed the oxidation issue in early 2023 and removing impacted chips from the supply chain by early 2024, Intel recognizes that some flawed processors may have still been available for purchase as recently as early 2024.

For users experiencing instability on their Intel Core 13th/14th Gen systems, Intel is committed to supporting the exchange process and will provide further details on the two-year warranty extension for boxed processors. Users who bought systems from OEMs should contact the manufacturer for assistance, while those who purchased boxed CPUs can reach out to Intel Customer Support.

Source : www.tomshardware.com